Cancellation policy

Some items in our store may be offered to you as a subscription, a pre-order or try before you buy. This cancellation policy lays out how you can change or cancel these kinds of purchases. 

Subscriptions

When you purchase a subscription, you will receive recurring deliveries based on the subscription duration and frequency you select.

Payment details are stored securely, and charges will be processed for each delivery unless you elect to prepay. Certain subscription plans may automatically renew at the end of their term. Customers who do not wish to renew must cancel prior to the renewal date. A reminder email will be sent two (2) days before your scheduled renewal.

You may cancel or modify your subscription at any time. Order confirmation emails include links to manage your subscription directly.

For information regarding returns or refunds, please refer to our Returns & Refunds Policy.

Pre-orders

When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory. We may collect no payment or a partial deposit at checkout, store your payment method, then fulfill and charge the full or remaining payment at a future date.

You can cancel a partially paid pre-order order that has not yet been fulfilled. If the order has been fulfilled, then you can't cancel the order, but you can request a full or partial refund. See our returns policy for more details on returns and refunds.