FAQ

Return Policy

We freshly roast, grind, and package each bag of coffee to order. For this reason, we do not accept returns on coffee and/or cascara. If you are not sipping Alma with a smile on your face, please email us so we can make your Alma experience 100% perfect!


For return inquiries on all other items, please email us! All returns must be inquired within 30 days of purchase and in brand new condition.

Damaged Items or Wrong Items Received

Mistakes happen and items can get damaged in transport. If your order was received damaged or containing the wrong items, please contact us immediately so we can make your order right!

Shipping Policy

When it comes to shipping, we don't surcharge anything. The savings we receive from our shipping providers, we relay directly to you. Unfortunately coffee is a heavy good and therefore shipping can tend to be a little more expensive. We recommend taking advantage of our FREE SHIPPING offer on all orders over $40. 


We currently ship nationwide in the USA and Canada. Please note that orders cannot be cancelled once they have been placed. Upon checkout, please double check your shipping address to avoid a secondary shipping fee.

Where to Find Alma

Apart from online at our cafe, you can find Alma at many retailers in Georgia! For a current list of all our Alma Partners please visit our Alma Partners page below

Wholesale Programs

We absolutely have a wholesale program. We currently have partnerships with all sorts of different industries. Visit our wholesale page to learn more or contact us to chat about our wholesale programs, co-branding options, and private label options.

Is Alma Organic

Our Alma Family Farms are certified USDA Organic, Fair Trade TSA, Con Manos De Mujer, and Shade Grown Bird Friendly. Our green bean is organically grown in Honduras. Not only do we not use pesticides, but we care for our employees, providing organic food, state of the art facilities, and amenities.

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