FAQ

Please know your questions are very important to us! Here are some of our most frequently asked questions. If you do not see an answer to your question in the selection below, please email us and we will get back to you promptly!

Online Orders & Shipping

RETURN POLICY

We freshly roast, grind, and package each bag of coffee to order. For this reason, we do not accept returns on coffee and/or cascara. If you are not sipping Alma with a smile on your face, please email us so we can make your Alma experience 100% perfect!


For return inquiries on all other items, please email us! All returns must be inquired within 30 days of purchase and in brand new condition.

SHIPPING POLICY

We are happy to offer $3 flat rate shipping on all orders and FREE SHIPPING on all order over $40. We currently ship nationwide in the United States and Canada. Please note that orders cannot be cancelled once they have been placed. Upon checkout, please double check your shipping address to avoid a secondary shipping fee.

DAMAGED ITEMS OR WRONG ITEMS RECEIVED

Mistakes happen and items can get damaged in transport. If your order was received damaged or containing the wrong items, please contact us immediately so we can make your order right!

CAN I PICKUP MY ORDER FROM THE ROASTERY?

Absolutely! Please check out online and select pickup at checkout and we will email you once your order is ready for pickup. Since we roast to order, we strongly recommend placing your order online so that you can get the exact items you want.

Coffee Questions

WHEN DO YOU ROAST?

We roast all of our coffees to order. Roasting and shipping occurs Monday - Friday. Average turnaround time for coffee orders is 24 hours within order being placed (M-F).

IS YOUR COFFEE ORGANIC?

Our Alma Family Farms are certified USDA Organic, Fair Trade TSA, Con Manos De Mujer, and Shade Grown Bird Friendly. Our green bean is organically grown in Honduras. Not only do we not use pesticides, but we care for our employees, providing organic food, state of the art facilities, and amenities.

HOW SHOULD I STORE MY COFFEE?

We recommend drinking your bag of Alma Coffee within 2 months of its roast date. We are coffee geeks though so in reality your coffee will be good for much longer (check out your local grocery store coffee's roast date and you'll see what we mean).


Our bags have resealable zippers on so we recommend leaving your coffee in its original packaging and storing in a cool dark place. There is no benefit to storing your coffee in a fridge or freezer.

WHERE CAN I FIND ALMA IN PERSON?

We have so many amazing wholesale partners in North Georgia and beyond. Check out this list to find a retailer closest to you! If you do not have a local retailer close to you, we recommend ordering from our website directly.

WHICH COFFEE HAS THE MOST CAFFEINE?

Fun fact, caffeine is a natural chemical in coffee. The roasting process actually burns the caffeine out of the coffee so the brighter the roast, the more caffeine the coffee will have. The caffeine difference is so slight, we recommend shots of espresso or cold brew concentrate if you really want a caffeine jolt.

IS YOUR COFFEE LOW ACID?

We take the utmost care of our coffee from farm to cup and because of this we have gotten a lot of feedback that consumers who usually experience acid reflux from coffee, do not experience it with our coffee. If you are looking for a low acid coffee, we recommend checking out Passion and Enchanted?

CAN YOU GRIND MY COFFEE?

Absolutely! We grind every bag of coffee to order. Simply use the drop down on your preferred product's page and we will grind specifically for your preferred brewing method!

DO YOU SELL K-CUPS?

Staying true to our 3 key pillars; improving lives, sustainable practices, and extraordinary coffee, we do not offer disposable k-cups. Single use k-cups are generally made of cheap plastics and metals. When these products come in contact with hot water, micro-plastics and micro-metals make their way into your cup of coffee and then into your body. Our alternative? Re-usable k-cups! Check them out to enjoy delicious coffee in a single serve way!

DO YOU SELL FLAVORED COFFEE?

All of our coffees have tasting notes which are natural flavors derived during its maturity at the farming level. Flavored coffee is very different. The process of flavoring coffee involves taking roasted coffee beans and covering them in a sugary and very concentrated artificially flavored syrup. If you are looking to add additional flavor to your coffee, we recommend using natural extract or simple syrups.

DO YOU SELL GREEN BEAN FOR HOME ROASTING?

Currently we are only able to sell green bean by the sack (152 pounds). For pricing and shipping quotes, please message us!

Subscriptions

WHEN WILL MY SUBSCRIPTION SHIP?

We process subscriptions on Tuesday mornings each week. Your subscription will ship out that same afternoon once it has been processed.

HOW DO I MAKE CHANGES TO MY SUBSCRIPTION?

To make changes to your subscription, please follow the steps below:

1) Log in to your customer account

2) Click 'Manage Subscriptions'

3) Use the subscription header to make the desired changes to your subscription


For issues logging into your account or if you'd like to cancel your subscription entirely, please message us and we will be happy to further assist you!

Other Questions

CAN I BECOME A WHOLESALE CLIENT?

Our wholesale program is a great option for re-sellers! Please check our our wholesale page for more information about our different wholesale and customization options.

DO YOU HAVE A CAFE INSIDE YOUR ROASTERY?

We do not currently have a retail location inside our roastery. For retailers brewing & serving Alma Coffee, please visit our partner page to find the location closest to you.

DO YOU OFFER DONATIONS?

We periodically donate products to various causes. If you are interested in receiving a donation, please fill out this form. Please note that we are unable to donate brewed coffee of any kind and any/all donations will be whole bean coffee or ground coffee.

HOW CAN I APPLY FOR A JOB?

Thank you for considering us for your career! All job and employment opportunities will posted on our social media accounts so please make sure you follow us there to be the first to know when a position becomes available. Please note that all job applications will require a resume.

Follow us on Social Media!

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